Support / FAQ
1. Submitting VideoIs contest REGISTRATION free? How do I SUBMIT VIDEO? Could I remove my video from the website?
2. ContentWhat VIDEO CAMERA requirements are there for submitting content? Can I use my WEBCAM to submit content? How do I UPLOAD files? Are my files ever DELETED? Is there a limit on the NUMBER OF FILES I can have in my account? Are there size limits for the files I UPLOAD? Why doesn't my CONTENT show up on the site immediately? How do I get the URL of a file? Can I opt out of the email blast?
3. NavigationI press a BUTTON that should bring up a window POP-UP but nothing happens, what can I do?
4. Technical SupportHow do I get in contact with someone for GENERAL CONTEST INQUIRIES and TECHNICAL SUPPORT?
5. System RequirementsWhat kind of COMPUTER GEAR is required for this site? What BROWERS are supported? What kind of FILE FORMATS do you support? How do I provide FEEDBACK?
6. AboutHow is the site powered?
GENERAL INQUIRIES and TECHNICAL SUPPORT: Please send a message to email@example.com
1. SUBMITTING VIDEO
Is contest REGISTRATION free?Yes! Registration and submitting content is free.
How do I SUBMIT VIDEO?To enter, simply fill out the on-line registration form. You will then be guided through the steps. The process takes under 1 minute to complete.
Could I remove my video from the website?Yes. To have your video removed from the website please email us with your request.
What DIGITAL CAMERA requirements are there for submitting content?Any DV camera that allows you to get video on your computer will work. See Section 5 for computer system requirements and video codec support.
Can I use my Webcam to submit content?Yes, click on the submit page for instructions.
How do I UPLOAD files?Click on SUBMIT, enter your details and then upload.
Is there a limit on the NUMBER OF FILES I can have in my account?No, the only limit pertains to the site Official Contest Rules. Remember that only APPROVED content will be shown on the site after it has been reviewed. Only one file uploaded per person, per household will be eligible for the Grand Prize.
Are there size limits for the files I UPLOAD?The site supports all sorts of files. Each file you upload must be less than 100MB in size.
Why doesn't my CONTENT show up on the site immediately?All content is reviewed to ensure it is appropriate for use. It is then published to the site for viewing.You can also try submitting your video again.If the upload failed, you can try uploading again. Make sure you are using a compatible video type.
How do I get the URL of a file?The URL of each file is shown in the MEDIA DETAILS of the file.
Can I opt out of the email blast?Yes. In order to unsubscribe, you need to click on the notice at the bottom of your eblast.
I press a BUTTON that should bring up a window POP-UP but nothing happens, what can I do?This can occur if your POP-UP BLOCKER is enabled, or the LIVE THE DRAMA site is not listed in your trusted sites list. If you receive an error message, or a message showing your POP-UP BLOCKER is enabled, either disable POP-UP BLOCKER, add LIVE THE DRAMA site to your trusted sites list, or hold down the CTRL key while pressing the BUTTON.
4. TECHNICAL SUPPORT
How do I get in contact with someone for GENERAL CONTEST INQUIRIES?If you have any general contest inquiries contact us via e-mail at firstname.lastname@example.org.
How do I get in contact with someone for TECHNICAL SUPPORT?If you have any technical questions contact us via e-mail at email@example.com
5. SYSTEM REQUIREMENTS
What kind of COMPUTER GEAR is required for this site?This site is tested using the following minimum hardware configurations: Windows: 450 MHz Intel Pentium III processor (or equivalent) and later, 256MB RAM.
MAC: 500 MHz PowerPC G4 and later, 256MB RAM
This site requires Macromedia Flash Player 8.0 or later.
Standard system setup includes: 1024x768 Monitor, VGA 32-bit (high) colour.
Internet access and speed: minimum 128 Kbps
What BROWERS are supported?Macintosh OSX 10.3: Firefox 2.0, Safari 3
Macintosh OSX 10.4: Firefox 2.0, Safari 2.0
Windows 2000: Explorer 6.0, Firefox 2.0
Windows 98, Windows Vista: Explorer 7.0, Firefox 2.0
Windows XP: Explorer 6.0, Explorer 7.0, Firefox 2.0
This list of browsers and O/S comprise roughly 98.5% of the marketplace.
What kind of FILE FORMATS do you support?
We are able to support most video formats. These include:
How do I provide FEEDBACK?We'd love to hear what you think. Please send your comments and suggestions to firstname.lastname@example.org.
How is the site powered?Social media and networking services for this site powered by Filemobile.